Shipping and delivery

 To satisfy the wishes of children all over the world we ship internationally. We can ship to your home directly or to your hotel if it is more convenient.

We package our garments with great care and strive to send them as fast as possible. Our orders will be shipped within a maximum of eleven business days after the settlement of the order counting from the day following receipt of the order.

Exceeding the delivery time, not justified by force majeure (Act of God), the Customer may request cancellation of the sale and obtain within a maximum period of thirty days the refund of the amount paid in connection with the sale.

For international orders, certain countries may apply customs duty on imports. These are taken in charge by the company but up to the customer to pay.  

Upon receipt of the goods,the Customer is required to verify the correctness of products.

In case of any anomaly concerning the delivery such as: damaged packaging, missing products, damaged products, products not complying with the order complaints may be addressed within a delay of 2 week after reception of the products. Notifications must be addressed to info@charlottesydimby.com

 Where defects have been confirmed, the Customer can either ask for:

a. A replacement of the Product(s) at the expense of L’île aux Fées

b.   A reimbursement of the order price (price of products and delivery charges) and cost of shipping, no later than within thirty (30) days from the mailing date of notification confirmation of error by the customer service.

 

 

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